The brick, Kenaston, Winnipeg Feedback

The brick, Kenaston, Winnipeg Feedback

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Tv doesn't work and sell it to me - Samsung 50' 4K


To whom this may concern,

I would like to file a complaint regarding the service and product I purchased at The Brick on Kenaston in Winnipeg.

On December 26, 2016 I went into the Brick to purchase a Samsung 50%u2019 inch TV that on sale for $699. After coming to pay, the store manager strongly suggested I change my purchase to a %u2018better%u2019 model. He told me to upgrade to a tv that had been pre-purchased for 800$ (open box). He emphasized that the open box tv worked perfectly and that was a better offer. However this was not the reality, the tv I purchased is damaged.

The same day I purchased the tv I noticed several glitches with the tv: videos don%u2019t work and the screen is green. The very next day I contacted Steve the store manager, telling him I was unhappy with my purchase, and wanted it to be fixed. He told me to call Samsung to deal with my issue, which is absurd as I should not be calling the retailer on the first day of purchase. I called Steve on the 30th and did not hear back, and went in on the 31st in which I received the worst customer service. Steve refused to exchange the damaged TV for another product, which he pursued me to buy, and was incredibly hostile. He told me that I had three days to decide if I liked the tv, which is irrational considering he sold me a product that does not work and I called him on the same day of purchase. At the end of our conversation I left the TV with him and told him to reimburse me.

I would like to be fully refunded or provided with a different product. Your store manager Steve provided me with the worst customer service experience I have ever experienced at the Brick and am truly disappointed.


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